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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gaynail

September 24, 2024

5  out of  5
rating by Gaynail
"The 2 people I spoke with were very nice and pleasant. The matter was taken care of in a timely manner."
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Urara Kono

September 23, 2024

5  out of  5
rating by Urara Kono
"It was a very smooth transition when I moved to a new place and updated my address of my insurance."
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Craig Buckner

September 23, 2024

5  out of  5
rating by Craig Buckner
"Cool"
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Hatem Eldoronki

September 19, 2024

5  out of  5
rating by Hatem Eldoronki
"Jimmy was a pleasure to talk to, and he understood my concerns immediately! Thank you Jimmy!"
We responded:
"Thank you, Hatem, for sharing your experience! We’re so glad Jimmy was able to quickly understand your concerns and provide good support. It was a pleasure working with you, and we appreciate your kind words! -Ty"
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Stephanie Woodson

September 18, 2024

5  out of  5
rating by Stephanie Woodson
"Jimmy very professional courteous and helpful and knowledgeable. He offered a call back so that he may fact check the information that he provided was indeed correct. By me being in customer service myself I appreciate someone like Jimmy that goes above and beyond to satisfy the customer. I think he is a valuable asset to your company and I strongly recommend you do whatever it takes to keep them. Sincerely satisfied customer Stephanie Woodson"
We responded:
"Stephanie - thank you so much for your 5 star review. We are thrilled Jimmy was able to assist you and provide great customer service - we look forward to serving you in the future - Ty "
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Nancy Bello

September 17, 2024

5  out of  5
rating by Nancy Bello
"The agent Jimmy was very patient It’s me."
We responded:
"Nancy - Thank you so much for your positive comments regarding your interaction with Jimmy -providing great customer service is extremely important to us. We thank you for your business - Ty"
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Shaina

September 14, 2024

1  out of  5
rating by Shaina
"I have not had a great experience with this office. I have had difficulties trying to get in touch with staff via phone and text over the last year. I canceled my insurance with them today."
We responded:
"Hi Shaina, We’re sorry to hear about your experience. I did check into you contacting us during this timeframe and found that you spoke directly to one of our agency team members back in May regarding a State increase to your policy which notes of the conversation are present on your profile. There has been no other attempts via phone call, voicemail, text message or email from you after that conversation during normal business hours that would have lead to you not reaching us. It does show attempts of you calling after hours which you spoke to our back office line who are available after normal business hours and on the weekend. You requested your cancellation with that after hours department outside of normal business hours in fact which is time stamped on your profile. We thank you for your business and wish you all the best - Ty"
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Lynn Washington

September 10, 2024

5  out of  5
rating by Lynn Washington
"Kevin’s positive and professional customer service was truly appreciated. I’m a senior citizen and he was patient, and very knowledgeable when explaining the process , and exploring my options."
We responded:
"Thank you for sharing your experience, Lynn! We’re so glad to hear that Kevin was able to provide you with patience and knowledge. We strive to make the process as clear and comfortable as possible for our customers, and it's wonderful to know Kevin’s service made a positive impact. We truly appreciate your support! -Ty "
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Brian

September 5, 2024

5  out of  5
rating by Brian
"Emily was excellent! I truly appreciated her positive disposition and professional customer service while addressing my concerns. Her high initiative to carefully review my policy; offering various payment methods; and exploring the best options for me...translated into me feeling like a valued & significant customer. The genuine passion she has for her work and her intentional efforts to provide an enjoyable experience for her State Farm customers was certianly successfully achieved! Please ensure to acknowledge and reward workers like Emily...unfortunately, they are becoming harder and harder to fine in the field of customer service!"
We responded:
"Brian, your praise for Emily means the world to us! It's fantastic to hear how her positive attitude and initiative made you feel cared for. We agree wholeheartedly - Emily's passion for her work and dedication to providing enjoyable experiences for our customers is a true asset to our team. Thank you for the 5-star review! -Ty"
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Gianna Liberatoscioli

September 5, 2024

5  out of  5
rating by Gianna Liberatoscioli
"Because of Sabrea, I switched from Progressive to State Farm. Not only did she get me a great rate, she took the time to explain everything to me and answer all of my questions. Very grateful for her being my new agent!"
We responded:
"Gianna, we're thrilled to welcome you to our State Farm family! It's wonderful to hear that Sabrea provided good assistance for your unique insurance needs. We are so excited to continue working with you in the future! -Ty"
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Jamir Mitchell

September 3, 2024

5  out of  5
rating by Jamir Mitchell
"Emily from Ty Gittens statefarm agency was an awesome, patient, knowledgeable team member and She made getting a quote for car insurance easy and sufficient. She was able to cut a huge amount I was going to be paying for car insurance. I was super pleased with her work and happy she was able to help me come back home to State Farm. She is certainly an asset to the company and should be recognized as such. Thank again Emily!!!!!"
We responded:
"Thank you, Jamir, for sharing your experience with Emily at our office! We’re thrilled to hear she made getting auto insurance as simple as possible. It’s wonderful to know her patience, knowledge, and dedication helped bring you back to State Farm. We’re so glad she could assist you and thank you for your kind words! -Ty"
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Douglas Jones

August 30, 2024

5  out of  5
rating by Douglas Jones
"It was a pleasure working with you and your colleagues on this important issue. I am very grateful for your support and your willingness to work with me."
We responded:
"Douglas, it was a pleasure working with you as well! We’re so glad we could support you on this important issue. Thank you for your kind words—we truly appreciate your support and collaboration. -Ty "
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Michael Wilson

August 28, 2024

5  out of  5
rating by Michael Wilson
"Great customer service"
We responded:
"Thank you for your feedback, Michael! We're thrilled to hear that you're happy with our customer service. We aim to provide a positive experience for our customers, and your support is greatly appreciated! -Ty"
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Lydia Thomas

August 27, 2024

5  out of  5
rating by Lydia Thomas
"I want to thank Kevin Washington for being a great communicator. His help and support meant a lot to me. Kevin' s knowledge and kindness means the world to me."
We responded:
"Thank you, Lydia, for sharing your appreciation for Kevin! We're delighted to hear that his communication, support, knowledge, and kindness have made a significant impact on your experience. Your kind words mean a lot to us too, and we're proud to have Kevin on our Ty Gittens State Farm Agent team. Thank you for choosing us! -Ty"
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Jay Corrigan

August 22, 2024

5  out of  5
rating by Jay Corrigan
"Emily from Ty's office was very helpful getting all "ducks in a row" as I purchased my home. Thankful for this team!"
We responded:
""Jay, we're so glad to hear that Emily was able to assist you during the process of purchasing your home! We strive to provide good service at our Ty Gittens State Farm Agent office and we're so grateful you recognize that. Thank you for being a part of our family! -Ty" "
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Dentana

August 16, 2024

5  out of  5
rating by Dentana
"Emily is so thorough and thoughtful!!!!! What a breath of fresh air!! Navigating the insurance landscape is so intimidating but Emily makes it a breeze!!!"
We responded:
"Dentana - Thank you for your kind words about Emily! We’re thrilled to hear she made navigating insurance as simple as possible with her thorough and thoughtful approach. We're so grateful for your feedback! -Ty"
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Diana Cooper

August 12, 2024

5  out of  5
rating by Diana Cooper
"Service was quick professional and efficient thank you so much Sabrea you made our day :)"
We responded:
"Diana thank you so much for your 5 star review and we are happy that we met your expectations of providing your professional and efficient services! Ty"
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Puja Behl

August 7, 2024

5  out of  5
rating by Puja Behl
"Emily has been very helpful in choosing the best insurance. She is always available over the phone whenever we reached out to her. She always answered each question whenever asked and she is very knowledgeable."
We responded:
"Puja, we're thrilled to hear that Emily has been very helpful in exploring your insurance options. It's great to know she's consistently available, knowledgeable, and responsive to your questions. Thank you for sharing your positive experience! -Ty "
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D'Andrea Taylor

July 23, 2024

5  out of  5
rating by D'Andrea Taylor
"Ty Gittens is the person you want to connect with when deciding to get life insurance for you or your family. He is very upfront, honest, patient, and knowledgeable. You can tell he has a passion for helping others. I needed a lot of questions answered and never once did he become frustrated, he seemed happy to answer any of my questions. He doesn’t push anything on you at all. He teaches you what options are available to you and/or your family and guides you along every step of the way. He wants the best for you and your family!! Don’t hesitate to reach out to him or his office if in need of insurance or unsure of how the process works- he will lead you to your needs. Thank you Ty for being patient and helping me out! I feel a lot more at ease mowing me and my family are protected."
We responded:
"Thank you for sharing your experience with our office! We're thrilled to hear that we provided you with upfront and patient service and answered your questions effectively. It's wonderful to know that we also guided you through the insurance process with genuine care. Don't hesitate to reach out if you need anything else. We're so grateful for your feedback! -Ty"
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Fran Freeman

July 17, 2024

5  out of  5
rating by Fran Freeman
"Aubrey was very helpful and courteous!!!"
We responded:
"Thank you, Fran, for your kind words about Aubrey! We're glad to hear she was helpful and courteous! Your review means the world to us! -Ty "
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Ella Scales

July 11, 2024

5  out of  5
rating by Ella Scales
"Ty’s office will be sure you are taken care of! 10/10 recommend!!"
We responded:
"Ella - thank you so much for your 5 star review and 10/10 recommendation !!! We appreciate your business and will continue to provide you with great customer service year round - Ty "
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QlQ

July 2, 2024

1  out of  5
rating by QlQ
"Poor service"
We responded:
"Unfortunately, we have no records of you being apart of our agency - any further issues we ask that you reach out to your agency directly. "
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Forrester Bridges

June 26, 2024

5  out of  5
rating by Forrester Bridges
"Aubrey always takes such special care of me and truly cares about helping me. Countless times she went above and beyond to keep me insured at the best rates. I never been so cared for as a customer for a car insurance company"
We responded:
"We're over the moon with your 5-star review, Forrester! Your support brightens our day and fuels our commitment to delivering good service. Thank you! -Ty"
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Sadonna Major

June 26, 2024

5  out of  5
rating by Sadonna Major
"I love this office. Jay is absolutely amazing! His customer service is top tier and goes above and beyond to make sure all my insurance needs are met."
We responded:
" Thank you for your kind words about Jai, Sadonna! We're delighted to hear that his helpful customer service and dedication have made such a positive impact. We're grateful for your support and can't wait to continue working together! -Ty"
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Diane Kos-Kline

June 17, 2024

5  out of  5
rating by Diane Kos-Kline
"I ADORE everyone that works there! Everyone is so helpful, knowledgeable and kind. And Kevin, you are a Rock Star!!!! And State Farm all around has been so helpful and their customer service is above and beyond! But Ty & his office staff are who you want in your corner! Thank you guys for picking the job you are so successful at!! You’re biggest fan Diane"
We responded:
""Diane, we're thrilled to hear such positive feedback! It's great to know that Kevin and the rest of the team have been able to assist you effectively. We're proud to have you as our biggest fan and look forward to continuing to provide you with good service. Thank you for choosing us! - Ty""